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Date Posted
19-Mar-2025
Location
Rajasthan (RJ), 1
Job Type
Full Time
Company
Group
Description
IT Service Desk Analyst (L1)
???? Location: Jaipur, Rajasthan | ???? Job Type: Full-time
About PAR Technology
For over 40 years, PAR Technology Corporation (NYSE: PAR) has been a global leader in restaurant technology, serving 100,000+ restaurants across 110+ countries. Our cutting-edge software and hardware solutions power seamless experiences, helping brands build lasting connections with their guests.
At PAR, we believe in "Better Together", offering Unified Customer Experience solutions that integrate:
✔ Point-of-sale systems
✔ Digital ordering & loyalty programs
✔ Back-office software solutions
✔ Industry-leading hardware & drive-thru solutions
???? Visit our website | Connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram
Position: IT Service Desk Analyst (L1)
???? Reports To: IT Manager
We’re looking for a passionate, tech-savvy, and customer-focused individual to join our IT Service Desk team. If you thrive on helping people, solving technical issues, and learning new technologies, this role is for you!
Key Responsibilities
✅ User Support & Troubleshooting
- Provide remote and onsite IT support to users for hardware and software issues
- Assist with laptop configurations (Windows & Mac), Microsoft Office, SharePoint, Slack, Teams, and other enterprise tools
- Maintain a customer service-oriented mindset to ensure a positive user experience
✅ Account & System Management
- Manage user accounts, group memberships, and devices in Microsoft 365 / Entra ID / Active Directory
- Monitor and support communication & collaboration platforms
✅ Security & Compliance
- Reinforce cybersecurity best practices and ensure compliance with security protocols
✅ Process Improvement & Documentation
- Identify gaps in documentation, knowledge base, and procedures to improve IT support operations
- Follow SOPs and SLAs to maintain consistent and reliable support
What We’re Looking For
✔ 1+ years of IT support experience, preferably in a contact center or support center environment
✔ Strong troubleshooting skills in hardware, software, and network infrastructure
✔ Excellent verbal and written communication skills in English
✔ Customer-service oriented with the ability to assist non-technical users
✔ Industry certifications (Microsoft 365, security, networking) – Preferred
Interview Process
???? Interview #1: Phone screen with Talent Acquisition Team
???? Interview #2: Video interview with Technical Teams (MS Teams/F2F)
???? Interview #3: Video interview with Hiring Manager (MS Teams/F2F)
Equal Employment Opportunity (EEO)
PAR is committed to providing equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics. We also provide reasonable accommodations for individuals with disabilities.
???? Need accommodations? Contact accommodations@partech.com.
???? Join us and be part of a team shaping the future of restaurant technology! ????
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