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Date Posted
07-Mar-2025
Location
Tamil Nadu (TN), 1
Job Type
Full Time
Company
Group
Description
Job details
Pay
₹25,000 - ₹30,000 a month
Job type
Full-time
Shift and schedule
Day shift
Location
Saibaba Mission, Coimbatore, Tamil Nadu
Benefits
Pulled from the full job description
Health insurance
Paid sick time
Provident Fund
Full job description
Greeting from Marketsof1 Analytical Marketing Services Pvt. Ltd.
It is a Seven-year-old firm with currently 450+ people on board and aggressively expanding. It has one of the finest ratings in HR and ample growth opportunities within making Marketsof1 a place most dream to work for. The delivery centres are predominantly in Chennai & Coimbatore.
The leaders at Marketsof1 collectively have over 80 man-years of experience of delivering marketing solutions across various industry verticals including, Banking, Insurance, Financial services, Retail, eCommerce, Internet, Airlines, Telecom, Government, FMCG, Contact Centres, Mobile Services . The team brings deep domain knowledge which enables effective business solutions. We engage with a purposeful commitment to our clients since,
we believe our growth is embedded in our client’s profitable growth.
We are hiring QUALITY ANALYST for COIMBATORE Location.
Roles & Responsibilities:
Participates in design of call monitoring formats, scripts and quality standards.
Performs call examination and share scores performance scores at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Participate in preparing mock calls and doing roleplays with the associates.
Take leadership initiative by regularly talking to a small set of customers, understand their needs and onboard them whereby gaining expertise on customer acquisition.
Take the recording of the best calls of self and other associates and use it for ongoing improvement of conversations of Associates.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center team leaders, managers and trainers.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned from time to time based on organizational needs.
Skillset Required :
2-3 years Call Center Sales and Quality Assurance Experience
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Focus on quality and customer service
Exceptional listening and analytical skills
Solid time management skills
Must be able to effectively deal with people at all levels inside and outside of the Company.
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word and excel).
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Work Location: In person
Application Deadline: 01/03/2025
Expected Start Date: 01/03/2025
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