Date Posted
13-Apr-2025
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Job Title: IT Support / Service Desk
Job Type: Permanent, Full-time
Location: Andheri, Mumbai, Maharashtra
Shift: 24x7 support environment
Benefits: Paid sick leave, paid time off, birthday/anniversary leave, and more (see below)
About Cover-More Group
Cover-More Group is a global travel insurance and assistance provider helping people travel safely across the world every day. We work with leading brands across travel, banking, airlines, and sporting clubs, ensuring travelers are supported before, during, and after their journey.
As global travel picks up again, we’re expanding our tech hub to ensure exceptional service delivery — and we want you to be part of this exciting journey.
Key Responsibilities
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Deliver exceptional customer service to internal and external customers, within company policies and SLA parameters.
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Provide customer insights to help guide business decisions and service improvements.
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Ensure best practices in customer engagement are adopted across initiatives.
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Handle confidential information in line with protocols and procedures.
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Maintain strong customer relationship management through all interactions (written, phone, face-to-face).
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Generate regular reporting and updates for stakeholders across the organization.
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Ensure communications consistently reflect our Brand Promise.
Skills & Experience
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Relevant IT qualifications/certifications (IT Degree, Certificate 3 or 4 in IT, MCP, MCITP, A+) OR equivalent experience in Service Desk/Operations roles.
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Minimum 5 years of experience with:
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Windows Operating Systems
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Active Directory & Azure AD
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Microsoft Exchange & M365 solutions
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AWS & AWS Workspaces
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Networking fundamentals
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Critical incident management
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Experience using remote support tools and working in a 24x7 environment.
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Hands-on experience with ticketing systems (e.g., ServiceNow, JIRA).
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Familiar with desktop tools such as Microsoft Office, Adobe Reader, etc.
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Good-to-know: PowerShell scripting knowledge is a plus.
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Strong communication (written & verbal), problem-solving mindset, and team collaboration skills.
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Self-motivated and curious with a desire for technical skill development.
Why Work With Us?
???? Global Impact
Work with 2600+ colleagues from diverse domains—tech, healthcare, finance, customer service—united by a mission to protect travelers.
⚙️ Flexibility That Works
Hybrid working, compressed weeks, part-time, or job share—we value your preferred working style and will work to accommodate it.
???? Career Development
We don’t just want you to work for the business—we want you to grow with it. Bring your ideas and be heard.
???? Diversity & Inclusion
Come as you are. We celebrate all backgrounds, identities, and experiences. Our strength is in our diversity.
???? Well-being First
Take the time you need. We offer:
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21 annual leave days
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6 sick leave days
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12 public holidays
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COVID leave for vaccinations or recovery
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Volunteer leave
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Birthday or work anniversary day off
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Comprehensive paid parental leave
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Mediclaim and group personal accident insurance
Join Us
Are you ready to build your future in our growing global tech hub?
Apply today, and let’s go to great places together. ????✈️
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