Date Posted
24-Mar-2025
Location
Delhi (DL), 1
Job Type
Full Time
Company
Group
Description
Job Details
Position: L3 Support Engineer (Technical Support)
Job Type: Full-time
Location: Singapore, Philippines, India, or Malaysia (Remote/Hybrid)
About Sleek
Sleek simplifies back-office operations for micro SMEs through proprietary software and AI while focusing on customer satisfaction. Our mission is to give entrepreneurs more time to focus on growing their business.
We operate across three business segments:
-
Corporate Secretary: Automating company incorporation, secretarial work, and filing processes. We hold ~5% of Singapore’s new business incorporations.
-
Accounting & Bookkeeping: Leveraging SleekBooks ledger and AI tools for efficient bookkeeping, tax, and payroll.
-
Business Banking: Offering digital banking services to new businesses to overcome financial hurdles.
Our Growth & Culture:
-
Founded: 2017
-
Presence: Singapore, Hong Kong, Australia, UK
-
Customers: ~15,000
-
Team: ~450 employees
-
Growth Rate: >70% CAGR in revenue over the past 5 years
-
Recognition: Featured by The Financial Times, The Straits Times, Forbes, and LinkedIn
-
Sustainability: Certified B Corp, committed to becoming Carbon Neutral by 2030
About the Role – L3 Support Engineer
Mission:
As an L3 Support Engineer, you will serve as the highest technical escalation point, resolving complex technical issues, minimizing downtime, and maintaining exceptional customer satisfaction. You will collaborate closely with development, product, and other internal teams to improve our systems continuously.
Key Responsibilities
???? Technical Support & Troubleshooting:
-
Provide advanced technical support via Zendesk, JIRA, and phone.
-
Diagnose, troubleshoot, and resolve complex technical issues.
-
Collaborate with product, tech, and data teams to reproduce and resolve customer queries.
????️ System Configuration & Maintenance:
-
Configure servers and networks in the Cloud environment.
-
Update databases and maintain accurate client records.
???? Continuous Improvement:
-
Identify bugs and develop code fixes.
-
Enhance the knowledge base to empower self-service capabilities.
-
Stay updated on emerging technologies and improve processes.
Requirements
✅ Experience & Qualifications:
-
Minimum 5 years as a Technical Support Engineer or similar role.
-
Strong academic foundation from a reputable institution.
-
Prior experience working in recognized organizations.
???? Technical Skills:
-
Proficiency in system diagnostics, cloud configuration, and database management.
-
Ability to work with ticketing systems (e.g., Zendesk, JIRA).
-
Strong analytical mindset for troubleshooting and problem-solving.
???? Soft Skills:
-
Ownership: Take initiative and follow through on tasks.
-
Humility: Open to learning and receiving feedback.
-
Structured Thinking: Ability to address complex issues logically.
-
Data-Driven Decision Making: Use data to shape strategies and decisions.
-
Effective Communication: Handle tough conversations with kindness and clarity.
What We Offer
???? Work Environment & Flexibility:
-
Work from home up to 5 days/week.
-
Remote work from anywhere for 1 month/year.
-
Flexible scheduling to accommodate personal needs.
???? Financial Benefits:
-
Competitive market salary.
-
Paid time off and generous holiday schedules.
-
Eligibility for employee share ownership (for certain roles).
???? Personal Growth & Development:
-
Autonomy to make decisions and learn from mistakes.
-
Access to training programs and AI innovation initiatives.
-
Exposure to a fast-growing, high-impact work environment.
???? Social & Environmental Commitment:
-
Proudly certified B Corp.
-
Committed to being Carbon Neutral by 2030.
-
Over 29,000 trees planted and 7 tons of paper saved.
Join Us
If you are a problem-solver with a passion for technology and customer satisfaction, we want to hear from you. Apply today and be part of a forward-thinking, impact-driven organization.
1.jpg)
.jpg)
.jpg)
3.jpg)
7.jpg)
1.jpg)
3.jpg)
.jpg)
.jpg)
18.jpg)
6.jpg)
4.jpg)
3.jpg)
5.jpg)
2.jpg)
DISCLAIMER
Welcome to Anekojob.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Anekojob.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Anekojob.com, and we wish you success in your job search.
For any inquiries or to raise a complaint, please contact us at jobpostingcustomercare@gmail.com.