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Date Posted
15-Apr-2025
Location
Uttarakhand (UT), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Front Office Manager
Location: Jollygrant Airport, Dehradun, Uttarakhand
Job Type: Full-time, Permanent
Shift & Schedule: Weekend Only, Morning Shift
Position Overview:
We are seeking a Front Office Manager to oversee the front office operations, ensuring smooth guest service and staff management. This role involves supervising staff, managing guest interactions, handling reports, and maximizing room revenue while maintaining a high standard of customer service.
Key Responsibilities:
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Staff Management:
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Participate in the selection of front office personnel.
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Schedule and supervise front office staff during shifts.
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Evaluate employee performance and provide feedback.
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Guest Service:
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Resolve guest issues quickly and efficiently.
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Monitor VIP guests and special requests to ensure satisfaction.
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Maintain effective communication between departments.
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Operational Duties:
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Maintain key control and verify room status information.
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Prepare, review, and complete credit limit reports.
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Maximize room revenue and occupancy by reviewing daily status, rate variance, and monitoring credit reports.
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Financial Management:
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Operate the front office computer system, including report generation and software maintenance.
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Ensure all cash handling, check-cashing, and credit policies are followed.
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Prepare revenue and occupancy forecasts and monitor the hotel’s financial status.
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Administrative & Reporting:
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Ensure the timely delivery of messages, packages, and mail.
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Review front office reports, guest feedback forms, and activity logs.
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Maintain an organized filing system for all documentation.
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Prepare performance reports and conduct regularly scheduled staff meetings.
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Miscellaneous:
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Ensure the front office and staff are always professional, friendly, and courteous.
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Ensure adherence to hotel policies and house rules.
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Perform other duties as requested by management.
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Salary & Benefits:
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Salary: ₹22,000 - ₹25,000 per month
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Benefits:
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Cell Phone Reimbursement
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Food Provided
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Paid Time Off
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Provident Fund
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Supplemental Pay:
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Yearly Bonus
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Qualifications:
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Education:
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Diploma (Preferred)
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Experience:
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Microsoft Office (1 year preferred)
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Total work experience (1 year preferred)
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Languages:
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English (Preferred)
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Job Types:
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Full-time, Permanent
Work Location:
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In-person at Jollygrant Airport, Dehradun, Uttarakhand
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