Telecalling (Tamil, Telugu, English & Hindi) Intern (Remote)
English
₹60000/MONTH
1 Year
Bachelor Degree
Work From Home
Date Posted
26-Dec-2024
Location
Tamil Nadu (TN), 1
Job Type
Part Time
Company
Amazon
Description
Telecalling (Tamil, Telugu, English & Hindi) Intern (Remote)
Job Overview
Location: Chennai, Tamil Nadu, India
Company: Amazon
Salary: ₹60,000
Job Type: Full-Time
Job ID: 18025
Job Description
Amazon is looking for a dynamic and driven Telecalling Intern fluent in Tamil, Telugu, English, and Hindi to join our remote team. This internship is ideal for individuals passionate about customer service, communication, and expanding their professional skills in a fast-paced environment. As a Telecalling Intern, you will be responsible for making outbound calls to prospective clients, handling inbound calls, and assisting with various telecalling campaigns, all while gaining valuable industry experience.
Key Responsibilities
- Make outbound calls to potential clients, providing information about services and offers.
- Answer inbound calls, addressing client queries, concerns, or requests in a professional and effective manner.
- Assist with telecalling campaigns, including follow-ups, surveys, and customer feedback collection.
- Maintain accurate records of all customer interactions using Amazon’s CRM tools.
- Meet call-related targets and KPIs (Key Performance Indicators) set by the team.
- Provide excellent customer service to ensure customer satisfaction and loyalty.
- Collaborate with the team to improve processes, scripts, and overall telecalling efficiency.
- Contribute to reporting call outcomes, client feedback, and campaign results.
Required Skills and Qualifications
- Fluent in Tamil, Telugu, English, and Hindi (both written and spoken).
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to work independently and manage time effectively.
- Strong organizational skills and attention to detail.
- Comfortable using computers and communication systems (CRM tools, phone systems).
- Eagerness to learn and adapt in a dynamic work environment.
- Positive attitude with a proactive approach to problem-solving.
Experience
- No prior experience required; however, any experience in customer service or telecalling is a plus.
- Freshers and students are encouraged to apply.
Working Hours
- Flexible working hours (full-time or part-time options available).
- As this is a remote position, you can work from any location, providing flexibility in your schedule.
- Weekly or daily targets based on the team's requirements.
Skills, Knowledge, and Abilities
- Basic understanding of customer service and telecalling processes.
- Ability to multitask and efficiently manage various customer requests.
- Strong listening skills to understand customer needs and provide appropriate solutions.
- Experience with CRM software or the ability to learn new technologies quickly.
- Ability to work in a team and collaborate effectively with colleagues.
- Strong time management skills to meet deadlines and performance metrics.
Benefits
- Gain hands-on experience in customer service and telecalling operations.
- Work remotely with flexible hours, promoting a better work-life balance.
- Excellent opportunity to develop communication and interpersonal skills.
- Mentorship from experienced professionals in the telecalling and customer service industry.
- Potential to transition to a full-time position based on performance.
- Certification of completion and experience letter at the end of the internship.
- Learn and grow within an inclusive and dynamic work environment.
Why Join Amazon?
- Career Growth: This is a great opportunity to gain valuable experience in the customer service and telecalling industry.
- Flexible Work Environment: Enjoy the benefits of working remotely with a flexible schedule.
- Supportive Team: Work with a team that values professional development, learning, and growth.
- Impact: Your contributions will directly affect customer satisfaction and the success of our campaigns.
- Networking: Work in a diverse and rapidly growing company, opening doors to new career opportunities.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter explaining their interest in the role and why they are a good fit for the internship. Applications can be sent to us or submitted directly through our website.
Join us at Amazon and start your journey in the telecalling and customer service industry today!
Telecalling (Tamil, Telugu, English & Hindi) Intern (Remote)
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