Online Customer Support Jobs � Flexible Work Hours
English
₹15000/MONTH
0 Year
high school
Work From Office
Date Posted
19-Jan-2025
Location
Kerala (KL), 1
Job Type
Full Time
Company
Huntsman
Description
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Job Outline
Houston Talented Consultancy is looking for energetic and client-focused individuals to join our team as Online Customer Service Representatives. This role offers flexible working hours, allowing you to balance professional growth with personal commitments. As an integral part of our support team, you will assist clients in resolving inquiries, providing information about our services, and ensuring a seamless customer experience.
Key Responsibilities
- Respond promptly to customer inquiries via email, chat, and phone.
- Provide accurate and comprehensive information about company services.
- Troubleshoot and resolve customer issues efficiently.
- Escalate complex issues to the appropriate departments while ensuring timely resolution.
- Document interactions and maintain up-to-date customer records in the CRM system.
- Proactively identify customer needs and recommend relevant solutions.
- Adhere to company policies, procedures, and quality standards.
Required Skills and Qualifications
- Educational Qualification: High school diploma or equivalent (Bachelor’s degree preferred).
- Technical Skills: Experience with CRM tools, Microsoft Office, and online communication platforms.
- Communication Skills: Strong verbal and written communication abilities.
- Customer Service Experience: At least 1 year of experience in customer service is a plus, but freshers with excellent communication skills are welcome to apply.
- Problem Solving: Ability to handle challenging situations with patience and professionalism.
- Multitasking: Proven ability to handle multiple customer interactions simultaneously.
Experience
- Previous experience in customer service, online support, or related roles is beneficial but not mandatory.
Working Hours
- Flexible working hours, including the option to work part-time or full-time.
- Shifts available to suit various time zones.
Knowledge, Skills, and Abilities
- Strong organizational skills with keen attention to detail.
- Ability to work independently with minimal supervision.
- Positive attitude and eagerness to learn and adapt.
- Multilingual skills are a plus, but not required.
Benefits
- Competitive compensation package with performance-based incentives.
- Work from the comfort of your home.
- Opportunities for career advancement and professional development.
- Flexible scheduling to accommodate personal responsibilities.
- Access to ongoing training and development programs.
Why Join Houston Talented Consultancy?
At Houston Talented Consultancy, we prioritize employee satisfaction and professional growth. Joining our team means becoming part of a dynamic and inclusive workplace that values collaboration, innovation, and customer excellence.
How to Apply
To apply for this position, please send your updated resume and a cover letter outlining your interest in the role to us.
Make sure to use the subject line: Application for Online Customer Service Position.
We look forward to welcoming you to our team!
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