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Date Posted
24-Jan-2025
Location
Maharashtra (MH), 1
Job Type
Full Time
Company
Group
Description
Job Details
- Job Type: Full-time
- Location: Maharashtra
Mission
To ensure operational excellence, drive quality improvements, foster a productive and positive workplace, and achieve superior customer service levels that meet the care and efficiency standards expected by AHI.
Key Results (First Year Goals)
In your first year with us, you will achieve the following:
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Patient Care:
- Foster a culture of patient-centered care, compassion, and empathy among staff members.
- Promote service excellence and address patient feedback to maintain patient satisfaction scores above 95%.
- Resolve at least 90% of service-related issues within specified timeframes.
-
Patient Flow Management:
- Oversee patient flow processes, bed management, and patient admissions, transfers, and discharges to optimize capacity, reduce wait times, and improve patient experience.
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Clinical Safety:
- Maintain 100% compliance with hospital policies and safety protocols.
- Ensure all departmental equipment is functional and fully compliant, achieving less than 2% downtime due to equipment issues.
-
Staff Development:
- Develop and implement training programs to promote professional growth, expertise, and teamwork, resulting in measurable improvements in staff performance and patient care.
- Achieve a 95% satisfaction rate in staff feedback surveys.
-
Quality Assurance and Compliance:
- Ensure 100% adherence to regulatory standards, accreditation requirements, and quality benchmarks in all aspects of hospital operations, including patient care, safety protocols, infection control, and documentation practices.
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Performance Monitoring and Analysis:
- Monitor key performance indicators (KPIs), operational metrics, and patient satisfaction scores to identify trends, evaluate performance, and implement process improvements that enhance operational efficiency and service delivery.
Skills & Qualities
You have the following qualities:
- Ownership: You take responsibility and follow through for the benefit of the entire organization, not just your own team.
- High Standards: You consistently maintain high expectations and drive your team to deliver excellent service and processes.
- Attention to Detail: You work at all levels, staying connected to the details, and questioning inconsistencies between stories and data. No task is beneath you.
- Results-Driven: You focus on key deliverables for your team and ensure they are delivered with the right quality and on time. Regardless of challenges, you persist and never settle.
- Collaboration: You promote collaboration and ensure open communication, making every team member feel valued.
- Communication: You bridge teams with clear, compassionate, and constructive communication, fostering trust and inclusivity while resolving conflicts respectfully.
- Patient Advocacy: You lead service improvements that directly affect patient experience and handle patient complaints with empathy.
- Operational Excellence: You excel in streamlining operations for maximum efficiency and minimal cost without compromising quality.
- Compliance Management: You ensure strict adherence to standards and proactively manage risks by identifying potential issues and implementing preventive measures.
Requirements
-
Experience:
- Experience in managing and leading teams effectively.
- At least 5 years of experience in operational areas.
-
Education:
- MBA/MHA degree.
-
Industry Experience:
- Experience in healthcare, aviation, or hospitality is preferred.
About Asian Heart Institute
Asian Heart Institute is India's #1 cardiovascular hospital, dedicated to combining the latest technological advancements and ethical practices to provide quality heart care at affordable costs. As a JCI, NABH, and ISO-accredited hospital with an impressive success rate of 99.83% in bypass surgeries and an overall 99.4% success rate in heart surgeries, we are recognized as one of the best worldwide.
Our foundation firmly rests on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is an unwavering commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of distinguished specialists, each bringing years of specialized experience and expertise, which is crucial in driving our pursuit of excellence. Our focus on mastery goes beyond having the best experts on board; it's about fostering continuous learning and staying ahead in our field.
This structure is organized for clarity and highlights key points for the role. Let me know if you need further adjustments!
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