Date Posted
22-Apr-2025
Location
Delhi (DL), 1
Job Type
Full Time
Company
Huntsman
Description
✈️ Job Title: Travel Executive / Personal Concierge
???? Location: Dwarka, Delhi
???? Job Type: Full-time
???? Schedule: Morning Shift / Day Shift
???? Salary: ₹20,000 – ₹25,000 per month
???? Work Mode: In-person
???? Job Summary:
We’re seeking a well-spoken, customer-centric Travel Executive / Personal Concierge to handle end-to-end travel planning for our clients. This includes flight and hotel bookings, visa processing, and customized itinerary creation, ensuring a seamless and tailored experience.
???? Key Responsibilities:
????️ Customer Support
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Respond to customer inquiries via phone, email, chat, and social media
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Assist with bookings, cancellations, rescheduling, and changes
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Resolve complaints and ensure high satisfaction levels
???? Product Knowledge
-
Provide information about destinations, schedules, hotels, and packages
-
Stay current on industry trends, regulations, and travel promotions
???? Booking & Reservations
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Make and manage travel arrangements: flights, hotels, car rentals, tours
-
Issue tickets and finalize itineraries
???? Issue Resolution
-
Handle disruptions such as delays or cancellations
-
Coordinate with airlines, hotels, and vendors to resolve issues
???? Sales & Upselling
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Promote services like travel insurance and premium upgrades
-
Cross-sell packages based on customer preferences
????️ Customer Feedback
-
Collect feedback and offer service improvements
-
Monitor satisfaction and track recurring issues
???? Documentation & Reporting
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Maintain accurate records of all customer interactions
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Prepare reports on customer concerns and travel trends
???? Emergency Support
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Assist during crises like missed flights or lost baggage
-
Provide calm, empathetic guidance during emergencies
???? Skills & Qualifications:
-
Experience: Minimum 1 year in a travel agency
-
Communication: Strong verbal and written skills
-
Customer Service: Focused on satisfaction and issue resolution
-
Problem Solving: Quick thinking and practical
-
Travel Industry Knowledge: Understanding of global destinations, travel tools, and regulations
-
Detail-Oriented: Accurate bookings and documentation
-
Organization: Proactive and efficient in multitasking
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