Senior Functional Consultant - Customer Success

English
₹15000/MONTH
1 Year
Bachelor's degree
Work From Office
Apply now
Date Posted

21-Mar-2025

Location

Karnataka (KA), 1

Job Type

Full Time

Company

Huntsman

Description

Job Title: Solution Consultant – Supply Chain Planning

Location: Bengaluru, Karnataka
Job Type: Full-time


About o9 Solutions

At o9 Solutions, our mission is simple but bold – to be the Most Valuable Platform (MVP) for enterprises. Our AI-driven platform, the o9 Digital Brain, integrates and optimizes global enterprises’ siloed planning capabilities, helping them recover millions – and sometimes billions – of dollars lost through inefficiencies.

Our work doesn’t just benefit businesses – by enabling smarter, faster planning, we also help reduce waste and support better outcomes for the planet.

We are seeking the brightest and most committed individuals to join us on our journey. In return, we offer a nurturing and innovative environment where you can make a real impact on both companies and the planet.


What You’ll Do

  • Platform Expertise:

    • Demonstrate a thorough understanding of industry best practices, business processes, o9’s solutions, and technical architecture.

    • Ensure solution usability and uptime by resolving customer issues promptly, ensuring data accuracy, and validating end-to-end workflows.

  • Issue Resolution & Upgrades:

    • Act as the single point of contact for platform-level upgrades, patches, and hotfixes.

    • Identify design issues, collaborate with other o9 consultants, and deliver effective solutions to complex supply chain problems.

  • Configuration & Change Management:

    • Configure the o9 platform based on change requests and post-go-live enhancements.

    • Deliver configurations that address deep operational and supply chain challenges.

  • Testing & Support:

    • Create and execute workflow and data analytics test cases.

    • Troubleshoot bugs/issues and track resolution progress using support tools.

  • User Training & Collaboration:

    • Support Super User and End User training for a global user base.

    • Work closely with development and operations teams to improve internal processes and product features based on customer feedback.


What You’ll Need

Experience:

  • 2+ years of experience implementing planning applications is mandatory.

Education:

  • B.Tech/BE/MCA/M.Tech or equivalent degree.

Technical Skills:

  • Languages: SQL, MDX, T-SQL (or similar languages).

  • Desirable: Statistical, optimization, and simulation tools (e.g., R, SAS, CPLEX).

Domain Knowledge:

  • Strong understanding of supply chain planning concepts, including:

    • Demand Management

    • Distribution Planning

    • Master Planning

    • Sales & Operations Planning (S&OP)

Soft Skills:

  • Leadership: Ability to lead by example and demonstrate proficiency in both product and domain.

  • Communication: Clear, patient communicator who can effectively convey ideas and manage customer expectations under pressure.

  • Analytical Thinking: Capable of processing large datasets and using intuition to prioritize the most valuable opportunities or biggest risks.

Team Spirit:

  • We value transparency and frequent communication across all levels – no matter your role, location, or function.


What We’ll Offer You

???? Competitive Salary and Benefits
???? High-Growth Environment: Be part of a rapidly growing, entrepreneurial company with no corporate politics.
???? Supportive Culture: Work with a talented and collaborative team every day.
???? Diverse Work Environment: Join an inclusive, global team working from locations across the world.
???? Social Activities: Participate in fun after-work activities like Friday Socials (in person if you’re in the office).
???? Snacks & Beverages: Enjoy healthy snacks, fresh fruit, teas, and coffee on us.
⚖️ Work-Life Balance: We care about your well-being – watch more about how we support balance: Watch Here
???? Feel Part of a Team: Discover more about our inclusive culture: Watch Here


More About o9 Solutions

???? Industry Leader: Valued at $3.7B, o9 Solutions is one of the fastest-growing enterprise SaaS companies in the world.

???? Global Clients: Our AI-powered o9 Digital Brain powers the digital transformations of global giants like:

  • Google

  • NIKE

  • Walmart

  • Starbucks

  • AB-InBev

  • Toyota

???? Global Presence: Our headquarters are located in Dallas, with offices in:

  • Amsterdam

  • Paris

  • London

  • Bengaluru

  • Tokyo

  • Seoul

  • Sao Paulo and more!


Our Commitment to Diversity

At o9 Solutions, we celebrate diversity and are proud to be an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, gender, religion, national origin, citizenship, age, sexual orientation, or any other protected characteristic.

Join us on our journey to transform enterprise planning – and make a positive impact on the world.

???? Ready to be part of something revolutionary? Apply today!



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