Date Posted
23-Jan-2025
Location
Haryana (HR), 1
Job Type
Full Time
Company
American Express
Description
Here’s the structured version of the job details:
Position: Travel Consultant
Work Type: Full-time
Shift and Schedule: Weekend availability, Night shift
Location: Gurugram, Haryana
About Amex GBT
Amex GBT is where partners find inspiration in travel as a force for good, making a real impact in the industry through their work. We’re here to help our partners succeed while offering an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey with us!
As a Travel Consultant, you’ll be part of our highly skilled remote team, delivering exceptional service to our corporate business clients. We pride ourselves on our warm, inclusive culture, growth in the travel tech space, internal promotions, and career advancement opportunities. Most of our Explorer Care leadership started in this role, and you’ll find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business clients (individuals and groups).
- Conduct research and exploration on travel options, proactively anticipating traveler needs and upselling additional services.
- Organize and book both domestic and international business travel, including air, road, rail, and accommodations of varying complexity.
- Utilize multiple Global Distribution Systems (GDSs), including Saber, Apollo, Galileo, and Amadeus (training provided).
- Ensure compliance with clients' agreed travel policies, vendor policies, and regulatory requirements.
- Apply positive telephone utility techniques and follow up on unique client requests.
- Collaborate within your team to mentor, coach, and provide constructive feedback to improve service levels.
What We’re Looking For
- Passion for excellence in customer service, including proactively anticipating traveler needs.
- Expertise in Galileo and Saber GDS systems.
- At least 1 year of experience in US and Asia bookings.
- At least 1 year of experience in Corporate Travel bookings.
- Call center experience is preferred.
- Strong communication skills (written and verbal).
- Attention to detail and accuracy.
- Integrity in handling confidential traveler information.
- Strong understanding of the travel industry (business or leisure travel, or airline reservations).
- Ability to resolve client issues independently or with the provider.
- Team-oriented and open to feedback.
Additional Information
- The Explorer Care team operates 24/7. While we have dedicated team members for the night shift, flexibility is required to work evening shifts (12 PM to 8 PM) and weekends.
Location
- Gurugram, India
The #TeamGBT Experience
- Work-Life Balance: Find your work-life balance at Amex GBT.
- Flexible Benefits: Tailored benefits for each country, starting on your first day. Includes health and wellness insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel Perks: Enjoy weekly offers from major travel suppliers, including deals on flights, hotels, cruises, and car rentals.
- Career Development: Build the skills you need on your schedule, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and internal job openings prioritized for current employees.
- Diversity and Inclusion: We prioritize Diversity, Equity, and Inclusion (DEI) in every aspect of our business. Connect with partners through our global DEI Networks, focused on shared identities or initiatives to discuss challenges, achievements, and drive company-wide awareness.
- Wellness Support: Resources for mental and emotional well-being for you and your close family.
Equal Opportunity Employer
All candidates will receive equal consideration for employment regardless of age, sex, gender (and gender-related characteristics), pregnancy (and related conditions), race, color, citizenship, religion, disability, or any other protected category.
Additionally, we are committed to providing reasonable accommodations for qualified individuals with disabilities. Please inform your recruiter if you require accommodations during the hiring process.
What if I Don’t Meet Every Requirement?
If you’re passionate about our mission and believe you'd be a wonderful addition to our team, don’t worry about “checking every box.” Apply anyway! You might be the perfect person we’re looking for.
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