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Date Posted
01-Feb-2025
Location
Haryana (HR), 1
Job Type
Full Time
Company
Huntsman
Description
Job Title: Travel Consultant
Location: Gurugram, Haryana
Work Type: Full-time
Shift: Night shift, weekend availability (Working days can be any 5 days in a week)
Working Hours: 5 PM - 12 AM (includes night shift)
About Amex GBT:
Amex GBT offers a collaborative culture where your voice is valued. The company is dedicated to helping partners succeed by providing a supportive and inclusive environment. Join Amex GBT to make a meaningful impact in the travel industry and shape your career journey.
Job Overview:
As a Travel Consultant, you will provide exceptional travel services to corporate clients. You will work as part of a high-performing team that delivers first-call solutions and excellent customer service. The role requires you to manage client relationships and provide creative and timely travel solutions using available tools and technology, while also improving provider revenue.
You will report to a Group Mentor and work as part of a talented team of Travel Consultants based at the office.
Key Responsibilities:
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Client Management & Service:
- Act as a Travel Advisor for one or multiple corporate business accounts, addressing client needs with flexibility.
- Coordinate domestic and international travel requirements (air, rail, car, and hotel accommodations) using Global Distribution Systems (GDS).
- Offer consultative guidance and proactively sell additional services like hotel bookings and car rentals, ensuring adherence to client travel policies.
- Ensure all legal and compliance requirements are met, including training and approvals.
- Review personal and shared team goals to ensure adherence to business objectives and proactively enhance performance.
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Team Collaboration & Communication:
- Work in a multi-channel environment to ensure client satisfaction (CSAT) and meet key proficiency metrics (e.g., call adherence, service metrics).
- Use positive phone utility techniques and follow up on unique client requests to maintain excellent customer relations.
- Meet client travel needs and adhere to your daily call plan, reporting any discrepancies to your Group Mentor.
- Handle critical situations while maintaining professional relationships and managing multiple tasks effectively.
What We’re Looking For:
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Skills & Experience:
- Strong knowledge of fare rules and ticketing for air, rail, and hotel travel.
- Proficiency in Global Distribution Systems (GDS) such as Saber, Apollo, Galileo, or Amadeus.
- Experience in air, rail, hotel, and car booking systems, and handling transactions.
- Previous experience in business travel, leisure, or airline reservations is required.
- A passion for providing excellent customer service and problem-solving skills.
- Excellent communication skills, both verbal and written, with the ability to interact confidently at all levels of the organization.
- Strong multitasking abilities with a proactive approach to process improvement.
- Ability to work in a fast-paced, changing environment while maintaining high professional standards.
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Working Conditions:
- The job requires night shifts, with working hours from 5 PM - 12 AM and weekend availability (5 days a week).
Benefits at Amex GBT:
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Work-Life Balance:
- Flexible benefits tailored to your country, including health and wellness plans, retirement programs, parental leave, adoption assistance, and more.
- Travel benefits with discounts from major travel suppliers for flights, hotels, cruises, and car rentals.
- Access to over 20,000 courses on the learning platform to develop new skills, including leadership courses and educational reimbursements.
- Global internal opportunities for career growth and advancement.
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Wellness Support:
- Mental health and well-being resources for both you and your immediate family members.
- Inclusion and Diversity initiatives, with support for creating awareness and driving positive action in the workplace.
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Equal Opportunity Employer:
- Amex GBT is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities during the recruitment process.
How to Apply:
If you’re passionate about the travel industry and think you would be a great fit, don’t worry about meeting every requirement. Apply anyway! We may be looking for you.
This version clearly breaks down the responsibilities, skills, benefits, and work conditions, making it easy to follow and understand.
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